SmartPak is hands down one of my favorite companies. I recommend them to everyone and anyone who will listen. Why? Because in this day and age, companies that take care of their customers should be rewarded. There are exactly three companies that I do business with that I can honestly say I have never been unhappy with my purchases, and SmartPak tops the list.
Each of my horses are on SmartPaks and the SmartPak Colic Care program. My supplements arrive every 4 weeks without hassle or fuss. I can have them shipped to my house or the barn, since I board. In my case, I am able to care for them myself with the help of my non-equestrian husband. The individual packaging with clear labels allows him to help feed without trying to figure out portions. The packaging was equally wonderful when my horses were on full care board, and the packs were shipped directly to the barn. Changing supplements takes all of 5 minutes. Between my wonderful vet and SmartPak’s exceptional customer service (or supplement wizard) deciding what supplements my horses need is equally easy.
SmartPak also offers high quality dog food. When my favorite brand of all natural dog food disappeared from the local co-op, I called SmartPak to ask about their choices. When I mentioned I had a picky eater, they sent sample of all the LiveSmart foods and encouraged me to reach out to them when we had determined what food my dogs preferred. At the time, I also had a senior dog with special needs. They helped me pick out just the right food and set me up on an autoship schedule. We never run out, and supplies are shipped to our door–an added bonus when you live 12 miles from the nearest store!
As a SmartPak customer, I receive a 10% discount on all their products AND free shipping with my SmartPaks or my dog food order. When I need dewormer or a new hay bag, I order online and it arrives with my next shipment. When you have 3 horses, 3 dogs, and 2 cats, every penny–and every minute–saved counts!
Last but not least, if I am the least bit unhappy with my order, SmartPak goes above and beyond to assist and make sure I get what I need. I’ve only had one issue in the last 5 years. Not only was the item quickly replaced, but they sent me a $10 gift certificate for my trouble. If only the cable company cared about my business half as much! If you’re on the fence, I highly recommend calling their 24/7 customer service line at 1-800-461-8898. You’ll be glad you did!